CARCHECKHQ HELP
Can I get a refund?
It depends on what happened. Here's how it works.
It depends on what happened. Here's how it works.
You haven't used the order. If you're a consumer, you can cancel a wholly unused order within 14 days of buying it for a full refund of what you paid. You don't need to give a reason or use a form. We pay you back to your original payment method within 14 days of hearing from you, with no fees, and the refunded credits are removed from your balance.
The check found no qualifying history, or failed. The report credit comes back to your balance automatically, once, with its original expiry. That's a credit return, not money back to your card, and it doesn't replace any refund you're legally owed.
Something's wrong with your report. Tell us within 30 days of the report being generated, or of asking for one that never arrived. We'll look into it and explain our decision. We may correct or supply the report, return a credit, or refund you. This review doesn't shorten your legal rights.
You've used credits, started a report, used part of a pack, or it's been more than 14 days. Contact us and we'll review it individually, looking at what was supplied, what you agreed to and your legal rights. Starting a report or asking for immediate access to credits isn't treated as a blanket waiver of those rights.
When we agree a refund. We pay it within 14 days of agreeing, or sooner where the law requires. A status of "requested", "under review" or "processing" in your account doesn't mean the money has been sent yet. If you think you paid twice or a refund is unclear, contact us before buying again. We may hold related credits while we check.
Subscriptions and business packs. Cancelling a subscription stops future renewals, but doesn't on its own refund earlier payments. Business purchases are reviewed under the agreed terms and the law, and consumer protections apply whatever the package is called.
How to ask. Email support@carcheckhq.com, use the contact form, or open the order in your account and choose the refund-review option. If you bought as a guest, sign in with your checkout email and a one-time code. Tell us your email, the order or report reference, the purchase date, the registration and what went wrong. Never send your card number, security code or sign-in code.
Free or prize credits. These have no cash value, so there's no money to refund. If a free report has no qualifying history or is faulty, you get the credit back.
Read the full refund policy (/policies/refunds).