CARCHECKHQ HELP
How can we help?
Find answers about your account, payments and vehicle reports.
Help articles
11 articles
- Billing and credits
A report failed or found no qualifying history
A failed collection and a completed no-history result are different outcomes.
- Your account
Can I check out as a guest?
Use your email at checkout and return with a one-time code.
- Understanding reports
Can I download or share a report?
Use report downloads and expiring sharing links during the access period.
- Understanding reports
Does a check guarantee the car has no problems?
Understand the limits of available history records.
- Billing and credits
How long can I use my credits and reports?
Check the expiry shown for your credits and report access.
- Understanding reports
Making sense of mileage readings
Read the timeline, understand gaps and ask better questions.
- Your account
Signing in with an email code
Sign in with a one-time email code to return to your account.
- Buying a car
Understanding recorded damage
How to read a damage finding without jumping to conclusions.
- General help
What do I need to check a car?
Have the UK registration and current mileage ready.
- Understanding reports
Will every report have photographs?
Photos depend on matching records and permission to display them.
- Buying a car
Your used-car viewing checklist
A practical list of checks before you meet the seller.